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Don’t risk connectivity failures: The data center migration will happen on August 30, 2024, and traffic is being routed to the new data center now. If you haven’t already, you must finish preparing for the transition by implementing the required changes to your Production environment. You will experience connectivity failures as we continue to transition traffic to the new data center if your updates have not been made.
Please contact us with questions or concerns, bookmark this page and check back often for updates.
As part of our modernization efforts to improve resiliency across our payments products and services for clients, a new strategic data center has been built for our Managed File Transfer (MFT) client transmissions.
The enhancements will require the move of MFT traffic to the new data center and will begin in 2024. If you connect to MFT environments, then you will be impacted by this move and need to begin testing as soon as possible. The MFT UAT environment is currently available for testing.
All MFT transmissions will require new Fully Qualified Domain Names (FQDN) and IP address changes for all J.P. Morgan servers. You will have to make changes to your file transmission infrastructure to accommodate these changes.
Given the nature and extent of these changes, you should plan for an extensive amount of testing ahead of the transition. Get started by reviewing the links below:
Examples of the types of changes that may be required include:
If you are using widely supported applications to exchange files with us, they must be updated to their most current release levels to meet the applicable security standards for protocols, ciphers, message authentication, key exchange algorithms and host key algorithms.
If your application is out of date and cannot support the latest security standards (RFCs 4251-4254), then it is possible that it must be replaced with a new application with a more current set of capabilities. Migration to the new J.P. Morgan environment will not be possible if security standards cannot be met, and safety net accommodations can only be made available for a very limited time.
If you have dedicated clients with network connectivity and point-to-point Virtual Private Network (VPN) solutions over the J.P. Morgan Business Partner Network, you must make several changes during the migration. Client-owned infrastructure components in the J.P. Morgan data centers will be moved, and solutions must be re-engineered.
Due to the nature of this work, it is possible that some of this will require your technical team's engagement for infrastructure design and implementation, and for application cutover.
This is not an exhaustive list of impacts but gives you an idea of the types of things that must be addressed. Your specific actions are determined by your environment and configuration.
We will communicate additional details as they become available. To ensure that you receive these communications, please make sure that your J.P. Morgan relationship team has accurate email addresses for the members of your technical team who are responsible for Managed File Transfer.
To ensure technical specifications and guidance remains accurate, please do not translate this page into any other language.
We’ve set up a support team to help you with any migration questions you may have. If you need help, please call us on +1 (877) 827-5921. Our team is available to answer your questions, in your time zone, Monday through Friday, 8 a.m. to 6 p.m. You can also email us at jpmc.datacenter.migrations@jpmchase.com.
Our helpline will support the following languages: English, Spanish, Japanese and Mandarin.