Don’t risk connectivity failures: The data center migration will happen on August 30, 2024, and traffic is being routed to the new data center now. If you haven’t already, you must finish preparing for the transition by implementing the required changes to your Production environment. You will experience connectivity failures as we continue to transition traffic to the new data center if your updates have not been made.

Please contact us with questions or concerns, bookmark this page and check back often for updates.

Overview

Managed File Transfer Services (MFT):
Provides comprehensive file transfer solutions that reduce cost, simplify integration, and increase the manageability and resiliency of file transfers to and from J.P. Morgan.

We’re Here to Help

Dedicated support for the new Data Center Migration is available. If you need help with your testing ­or have any questions about the migration, please email us at jpmc.datacenter.migrations@jpmchase.com.


General Support

If you need log-in assistance or experience any issues with your keys/certificates, please contact MFTS Support at 1-800-990-9217. Regional phone numbers for locations outside of the U.S. can be found below.

Representatives are available 24 hours a day, 7 days a week.

For questions about cipher compatibility and configuration, please contact your technical teams and application vendors for assistance.

Location
Regional phone number (DID)
Argentina
541128221367
Australia
61290038922
Brazil
551149503245
Canada
14169812302
Chile
56224255172
China
862152002565
Germany
496971244509
India
918066760022
Ireland
35316123438
Israel
97297607920
Italy
390288952049
Japan
81367361465
Mexico
525559009713
Netherlands
31207198648
Philippines
63272145525
Poland
48223726130
Russia
74959677287
Saudi Arabia
966112993894
Singapore
6568828987
South Africa
27115070562
Spain
34915161263
Sweden
461793454146
Switzerland
41442068644
Taiwan
886227259631
United Kingdom
442034934250 

To ensure technical specifications and guidance remains accurate, please do not translate this page into any other language.