J.P. Morgan in India

• 1919: Guaranty Trust Company becomes a U.S. correspondent of the Tata Industrial Bank of India and renders direct banking and merchant services throughout British India. 
• 1920: Equitable Trust Company of New York sends two representatives to Mumbai and Kolkata. The representatives spend an extended period of time in India and by 1921 a representative office is established. The representatives operate in India until 1929.
• 1922: J.P. Morgan & Co. in New York and Morgan Grenfell, its affiliated partnership in London, take an ownership interest in the merchant banking firm of Andrew Yule & Co. Ltd. in Kolkata.
• 1945: Chase National Bank opens its first representative office in Mumbai. Initially located at the Taj Mahal Palace hotel, the office moves to the New India Assurance Building within a year.
• 1980s: The firm’s business in India broadens to include investment banking, cross-border capital market activities and financial advisory services.
• 1993: J.P. Morgan enters into a joint venture with the Industrial Credit and Investment Corporation of India (ICICI) and raises funds in the domestic market for public and private sector clients. In the following year, J.P. Morgan forms a second joint venture with ICICI to offer investment management services in India.
• 1994: J.P. Morgan obtained branch license and opened a branch in Mumbai to conduct full commercial banking operation.  
  
• 1994: Chase Manhattan Bank and its affiliates help arrange two of the largest international financings for Indian corporations: a US$250 million European bond issue by iron and steel manufacturer Essar Gujarat Ltd., and a US$250 million revolving credit facility for the State Bank of India.
• 1996: J.P. Morgan & Co. jointly leads the first Global Depositary Receipt issue for an Indian financial institution, a $200 million GDR issue for the Industrial Credit and Investment Corporation of India Limited (ICICI).
• 1999: J.P. Morgan & Co. opens its first branch in India at Vakils House in Mumbai.
• 2002: JPMorgan Chase establishes its global service center in Mumbai to support every line of business at JPMorgan Chase. 
• 2007: J.P. Morgan launches the Commercial Bank in India. In the same year, J.P. Morgan Asset Management receives its license to sell to retail investors in India. This is followed by the launch of its first mutual fund, the J.P. Morgan India Equity Fund.
• 2008: J.P. Morgan helps raise more than US$20 billion for Indian corporations through domestic and international offerings.
• 2011: JPMorgan Chase opens a Global Service Center in Hyderabad.
• 2016: J.P. Morgan opened three branches in India - in New Delhi, Devanahalli (near Bengaluru) and Paranur (near Chennai).
• 2019: JPMorgan Chase announces a US$25 million philanthropic commitment to India, alongside the World Bank, in the area of workforce development and skills to align with the Indian economy.
• 2019: J.P. Morgan expanded Commercial Banking in India to serve local midcap companies
• 2021: The firm’s new campus in Hyderabad opens. This is the firm’s largest campus in Asia Pacific, and consolidates employees who work in technology, risk, operations, and support services.
• 2022: J.P. Morgan launched its international banking unit in GIFT IFSC in Gandhinagar.

• Deposit Policy
• Cheque Collection Policy
• Grievance Handling Framework - India
  • Trend Analysis for the Complaints received in FY 2023 – 2024
• Customer Compensation Policy
• Information on Banking Ombudsman
• DICGC Notice
• JPMCB India is registered with DICGC

• Fair Practice Codes for Lenders
• Policy on Collection of Dues and Repossession of Security
• Operational Procedure for Settlement of Claims of Deceased Depositors and Missing Persons
• Internet Banking Policy
• JPM Gold Card Scheme for Exporter clients
• The Bank is a member of Banking Codes & Standards Boards of India (BCSBI)
  • View the Code of Bank’s Commitments to Customers
  • View the Code of Bank’s Commitments to Micro and Small Enterprises (MSMEs)
• Customer Rights Policy
• Citizen’s Charter
• Please visit “RBI Kehta hai” to learn about safe banking and financial practices
• Prudential Norms pertaining to Income Recognition, Asset - Classification and Provisioning
• Merchant service guidelines

Statement of Commitment to the FEDAI Code of Conduct

• Account opening forms for Corporates
  • Current Account Opening Application
  • Deposit Products: Corporate clients
  • Time Deposit Agreement
• Application form for MSME loans

MSME loan application disposal status

• Tariff Structure for Services
• Trade Standard Pricing

• Positive Pay System for Cheque Truncation System
  • To reduce cheque-related fraud, the Bank offers positive pay service, in line with RBI guidelines, for cheque payments w.e.f. January 1, 2021. Under the positive pay service, the issuer of cheque submits certain information such as issue date, amount, name of payee, to their bank. These details will be cross-referenced with the cheque presented by under Cheque Truncation System (CTS), and the drawee and presenting banks will be notified of any discrepancies by CTS to take appropriate action.
  • We are pleased to inform that positive pay service is enabled (as default) for cheques issued for amounts greater than INR 500,000.
  • We wish to update that clients that do not submit the requested cheque-issued details will be unable to raise requests for their presented cheques under the CTS grid dispute resolution mechanism.
  • For more information on Positive Pay Service, please contact your client service representative.
• Deposit Rate Chart for Corporate deposits
• Deposit Rate Chart for Corporate deposits – Index Linked
• FX Card Rates
• LTFX Indicative Term Sheet
• Base Rate and Marginal Cost of fund-based Lending Rate
• Inactive / Inoperative Accounts
  • List of Unclaimed Deposit Accounts
  • Process of Claiming the Unclaimed Deposits
• Operational Procedure for Settlement of Claims of Deceased Depositors and Missing Persons
• Credit Decision Timelines
  • The Bank would convey its credit decisions on the loan applications made within 30 business days of such application and this would commence once the entire documentation as per Bank's requirements are submitted by the applicant.
• Beware of Dubious Scheme
• Request for MTM calculations/valuation statement can be sent to:
  • Email ID: gem_mum_mmo@jpmchase.com
    
  • Email request should include customer name, contact details and specific trade details (trade ID, trade date, notional amount & value date for MTM calculation/valuation). 
  • The Bank will respond to requests received from email ID authorized to receive valuation statements for that Customer as per the Bank’s records.
  • Responses will only be sent to the said authorized email ID next working day from date of receipt of request. 

• Basel Pillar III Disclosures
• Policy for appointment of statutory auditors and related procedures – JPMorgan Chase Bank N.A., India
• Corporate Social Responsibility Policy

CSR Committee members

Mr. Pranav Chawda
Mr. Rohit Khatri
Mr. Yash Yadav
Mr. Tarun Katoch
Mr. Rammohan Devarajan
Mr. Kulin A Asher
Mr. Manish Jain

CSR Projects (FY 2024-25)

Impact Assessment reports

1. Lend a Hand India Impact Assessment
2. SAGE Impact Assessment
3. Anudip Impact Assessment

• Custody / DDP / DP Services

Information on secured assets possessed under the SARFAESI Act, 2002

Privacy Policy of JPMorgan Chase Bank N.A., India Branches

JPMorgan Chase Bank N.A., Mumbai BranchAddress: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

JPMorgan Chase Bank N.A., New Delhi BranchAddress: 4th floor Unit no. 407, Worldmark 2, Asset Area no 8, Hospitality District Delhi Aerocity New Delhi, 110037 - India
Phone: +91 11 66111700

JPMorgan Chase Bank N.A., Devanahalli BranchAddress: Hoysala Corpus, 2nd floor, Survey Number 29 (new Survey No. 29/5), Guttahalli Village, Kasaba Hobli, Devanahalli Taluk, Bangalore Rural District 562 110
Phone: +91 80 67693210

JPMorgan Chase Bank N.A., Paranur BranchAddress: “The Canopy,” 2nd Avenue, 2nd floor, Mahindra World City, Mahindra World City Sub-Post, Paranur, Chengalpattu Taluk, Kanchipuram District 603 004
Phone: +91 44 67200423

Managing Director & Bank CEOMr. Pranav Chawda
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – MarketsMr. Rahul Deora 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Head – Financing Solution India Mr. Nitin Rungta
Address: J.P. Morgan Tower, Off CST Road,
Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000

Senior Country Business ManagerMr. Tarun Katoch
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 6157 3000

Principal Nodal OfficerMr. Ramprasadh Kantharaj 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email: nodal.officer@jpmorgan.com

Mumbai Branch IFSC Code: CHAS0INBX01
New Delhi Branch IFSC Code: CHAS0INBX02
Devanahalli Branch IFSC Code: CHAS0INBX03
Paranur Branch IFSC Code: CHAS0INBX04

Address: Client Services, J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Phone: +91 22 61573000
Fax: +91-22-66466204 / 66466542 / 67762309 / 67762314

Global Corporate Bank – Credit Product DeliveryAddress: JPMorgan Chase Bank, N.A., Mumbai branch
J.P. Morgan Tower, Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400 098, Maharashtra, India
Email: cpd.india@jpmorgan.com

https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070

For any grievance or issues, customers can email their complaint to: customerservice.india@jpmorgan.com.

Customers will receive a response within 30 business days and we shall do our best to resolve the complaint to the customer’s satisfaction within this period. Complex complaints which would require time for examination of issues involved may take a longer time to resolve. However, in such cases, customers will be informed about the status of their complaint within this period. Our focus would remain on the quality and completeness of the response, with speed of delivery being an important but not overriding factor.

In case of unsatisfactory response from the above channel, customers can escalate the complaint to the Principal Nodal Officer of the Bank:

Mr. Ramprasadh Kantharaj 
Address: J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India
Phone: +91 22 6157 3000
Email: nodal.officer@jpmorgan.com

Customers will receive a response within 10 business days and they will have to quote the reference number pertaining to their earlier contact with the Bank on the same issue.

Grievance handling procedure and information on Banking Ombudsman

If you do not receive any response from us within one month from the date of receipt of your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman.

The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for respective City or State are available as below.

• The Banking Ombudsman Scheme
• Address of the office of Banking Ombudsman

For the convenience of the customers, the following are displayed on our website:

• Appropriate arrangement for receiving complaints and suggestions
• The name, address and contact number of the Principal Nodal Officer
• Code of bank’s commitments to customers/Fair Practice code

The nodal officer of the Bank is kept informed on the complaints which are not redressed within one month. The details of the Banking Ombudsman which the complainant can approach are included in the final closure letters/emails for such cases.