2024 marks 100 years since J.P. Morgan began operations in Germany.
For the past 100 years, we have supported our clients’ ambitions with best-in-class service across Investment Banking, Commercial Banking, Payments, Securities Services, Markets, Asset Management and Private Banking. Serving as the headquarters for J.P. Morgan’s business in the EU, we are now the largest international bank in Europe’s biggest economy.
While much has changed since 1924, when we opened our first representative office in Berlin, our commitment to our employees, clients and our communities remains as strong as ever. This commitment extends to supporting local communities and helping to drive inclusive and stable growth throughout Germany.
Every year, we’re proud to welcome more than 60,000 participants from over 2,000 firms across the country for the J.P. Morgan Corporate Challenge Frankfurt, the largest company running event in the world.
Our history in Germany dates back to 1924, when we opened a representative office. Post-World War II, we were the first foreign bank to re-open branches in Germany in 1947. We offer clients products and services from our corporate and investment bank, asset management, private banking as well as commercial solutions.
J.P. Morgan has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the Europe, Middle East, and Africa (EMEA) region, J.P. Morgan has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centers.
Globally, through the JPMorgan Chase Foundation, we make philanthropic investments in cities where we have major operations, assisting those at a disadvantage by helping them build better lives for themselves, their families and their communities. Across EMEA, the firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in 2020, JPMorganChase will deploy $2 billion in philanthropic capital around the world by 2025. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.
Providing investment banking solutions, including mergers and acquisitions, capital raising and risk management, for a broad range of corporations, institutions and governments.
Your partner for commerce, receivables, cross-currency, working capital, blockchain, liquidity and more.
We provide credit, financing, treasury and payment solutions to help your business succeed. We also offer best-in-class commercial real estate services for investors and developers.
Helping hedge funds, asset managers and institutional investors meet the demands of a rapidly evolving market.
Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of changing markets.
Putting your long-tenured investment teams on the line to earn the trust of institutional investors.
At J.P. Morgan Asset Management, we believe investors deserve an expert global partner they can trust to step up and deliver strong outcomes.
At J.P. Morgan Private Bank, we work with achievers like you to define the impact you want to make on the world. Then we help you create a custom financial plan that puts your money to work toward achieving those goals.
Current reports can be found on Investor Relations
In the event that J.P. Morgan SE provides investment advice it will not be conducted as fee-based investment advisory (“Honorar-Anlageberatung”). In the context of the investment advice inducements can be accepted and retained.
This sets out details of our complaints handling process for all complaints made against J.P. Morgan SE. The Firm operates a complaints management policy that aims to ensure all complaints are dealt with fairly, consistently and promptly.
Making a complaint
If you are a client or potential client of J.P. Morgan SE, and are dissatisfied with or have a complaint about a product or service offered by J.P. Morgan SE, you can make a complaint by contacting your usual JP Morgan relationship, sales or service contact or by writing to the contact given below.
J.P. Morgan SE
Complaints Management
TaunusTurm
Taunustor 1
60310 Frankfurt am Main
Handling your complaint
The Firm has internal policies in place to address how complaints are managed by the Firm. Once we have received your complaint, we aim to resolve the issue as quickly as possible and in a consistent manner. Your complaint will be promptly acknowledged and investigated by the complaints management function which is independent from the functions and circumstances giving rise to the complaint. Throughout the investigatory process we will keep you up to date with our progress and aim to provide you with a substantive response. After investigation, we aim to provide you with a final response communication as soon as possible. In case of a payment services related complaint, the firm will comply with the relevant provisions imposed by the Payment Services Directive II, which were implemented in § 62 ZAG (15/35 working days for response) in Germany. Furthermore, in case of MiFID complaints (i.e. complaints related to the provision of investment services or ancillary services) the independent Compliance function will review the complaints data and their resolution to ensure that all risks and problems are identified and addressed. The Firm maintains records of the complaints it receives and the measures taken for their resolution.
If required, JP Morgan will submit information with regards to your complaint to the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) as the responsible German regulator.
Alternative dispute resolution
If we have not been able to resolve your complaint, or you are not satisfied with our response then you may be entitled to refer your complaint to the Financial Ombudsman Service in Germany.
Details about the Financial Ombudsman Service (FOS) can be found here on the website of the Financial Ombudsman. You can contact the service as follows:
Kundenbeschwerdestelle beim Bundesverband deutscher Banken:
Postfach 04 03 07
10062 Berlin
Tel.: +49 (0) 30 1663-3166
Fax: +49 (0) 30 1663-3169
ombudsmann@bdb.de
https://bankenombudsmann.de/
Further details are specified in the respective rules of procedure "Verfahrensordnung für die Schlichtung von Kundenbeschwerden im deutschen Bankgewerbe," which is made available upon request or which can be accessed on the Internet at www.bankenverband.de.
Complaints can also be addressed to the relevant Supervisory Authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Dienstsitz Bonn:
Graurheindorfer Straße 108
53117 Bonn
Dienstsitz Frankfurt am Main:
Marie-Curie-Str. 24 - 2860439 Frankfurt am Main