Updated on November 20, 2024

We periodically change data centers as part of our resiliency strategy and commitment to minimizing service interruptions. 

It is J.P. Morgan's policy to utilize multiple data centers for connectivity as part of our resiliency strategy. This strategy requires that we periodically switch data centers as a normal course of business. Because this will be routinely done without notice, clients must not use direct IP addressing or cache Host-to-Host IP addresses for an extended period of time.

Clients who use hard-coded IP addressing must assume the responsibility for service interruptions that may result when planned or unplanned events result in IP address changes on the J.P. Morgan infrastructure. J.P. Morgan is unable to change its resiliency-related business practices, and is unable to make special accommodations for the use of hard-coded IP addressing.

To help prevent service impacts, please confirm your system is configured to use DNS and short-lived IP caching. If you must hard code, you will need to configure all applicable IP addresses for the corresponding URL you connect to. If you have strict host checking enabled, please ensure that your Known Host file is appropriately configured with all applicable IP addresses too.

DNS Strategic IP1 Strategic IP2
Transmissions.jpmorgan.com 198.36.3.140 198.36.2.140
Transmissions1.jpmorgan.com 198.36.3.141 198.36.2.141
Transmissions2.jpmorgan.com 198.36.3.142 198.36.2.142
Transmissions3.jpmorgan.com 198.36.3.143 198.36.2.143
Transmissions4.jpmorgan.com 198.36.3.144 198.36.2.144
Transmissions5.jpmorgan.com 198.36.3.145 198.36.2.145
Transmissions6.jpmorgan.com 198.36.3.146 198.36.2.146
Transmissions7.jpmorgan.com 198.36.3.147 198.36.2.147
Transmissions8.jpmorgan.com 198.36.3.148 198.36.2.148

Support

Questions? Contact our support team at 978-805-1200 or HosttoHost.helpdesk@jpmorgan.com. Representatives are available to assist you 24 hours a day, Monday through Friday. Government, municipal and public sector clients should call 844-718-0643.

Please note the support team cannot advise clients on specific actions needed to make the required system changes. Clients should contact the application vendors for this information.

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