5 min read
Key takeaways
- Iveco Group wanted to improve its digital customer journey, enabling digital services purchases and modernizing collection processes
- By implementing J.P. Morgan Mobility Payment Solutions, IVECO CAPITAL created a scalable payment hub with enhanced functionalities, enriching the digital ecosystem
- The solution enables enhanced customer experiences together with improved collection and reconciliation processes
About
IVECO CAPITAL, the financing arm of Iveco Group (EXM: IVG), was awarded Highly Commended in the 2024 Adam Smith Awards category for Best Emerging Technology Solution, which recognizes organizations that have demonstrated outstanding innovation in financial technology, delivering significant improvements in efficiency, functionality and user experience.
IVECO CAPITAL won this accolade for IVECO PAY, the company’s innovative digital payment hub. By integrating J.P. Morgan Mobility Payments Solutions with its technology, IVECO CAPITAL is transforming collection processes while enabling an enhanced customer experience.*
The challenge
Iveco Group was seeking online payment solutions to support a wide range of IVECO services, including telematics, maintenance and repair, and e-charge cards. It also wanted to digitize and simplify customer collection processes, including automatic invoice-payment reconciliation.
The goal was to establish a payment hub, managed by the IVECO CAPITAL team, incorporating both customer and merchant-initiated transactions and servicing multiple merchants and Original Equipment Manufacturers (OEMs). Head of Business Development & Strategy at Iveco Group Financial Services, Elio Fonti, shared that the company’s existing portals lacked payment capabilities. Additionally, the portals were connected to disparate back-end systems, complicating reconciliation. The objective was to enhance operations by implementing a scalable regional solution, initially targeting European countries.
This overhaul required digital payment functionality integrations to help support IVECO’s compliance with varying regional financial regulations. “We want to provide a simple, holistic view of the full digital payment cycle and allow our customers to select their preferred method of payment,” explains Fonti.
“We are moving to a fully digitized way of connecting all services around the vehicle, emphasizing the value of services together with the quality of our vehicles. Fundamentally, we’re changing everything within an ecosystem of digitization, which opens many other opportunities for the future.”
Martina Meringolo
Service Ecosystem Payment Specialist, Iveco Group Financial Services
The solution
In collaboration with J.P. Morgan, IVECO CAPITAL implemented a comprehensive solution. Fonti highlighted benefits for the company:
-
Automated collections and reconciliations: Streamlining the collection and reconciliation process for after-sales services reduces manual intervention, improving efficiency
-
Payment widget: Introducing an interactive checkout tool that allows customers to select and manage payment options directly during the checkout process enhances the user experience by enabling easy selection and management of payment methods
-
Expanded payment options: Supporting diverse payment methods, including credit cards, Bacs and Single Euro Payments Area (SEPA), with the potential expansion to local direct debits and other payment methods like PayPal, the solution caters to a wide range of customer preferences
-
IVECO ON: Integrating IVECO PAY into the IVECO ON portal—the innovative digital platform that provides a suite of connected services, including fleet management, vehicle diagnostics, maintenance scheduling and real-time vehicle tracking—allows customers to create a personalized payment profile, register multiple payment methods including credit cards and direct debits, and pay invoices online all within a single, intuitive interface
Service Ecosystem Payment Specialist at Iveco Group Financial Services, Martina Meringolo, shared tangible use cases:
-
Connected vehicle services: Digital setup of payment options enables customers to quickly pay for flexible and convenient services as needed, driving the adoption of IVECO’s connected solutions
-
EV charging: Easy payment integration for charging services simplifies the process for users, supporting the adoption of electric vehicles
-
Maintenance plans: Efficient payment management for service plans ensures timely payments and reduces administrative burdens, improving customer satisfaction and retention
-
Online invoice payments: Digital access and online invoice payments allows customers to easily keep track of their outstanding balance with IVECO
-
Customer payment profiles: Comprehensive payment profile management allows customers to quickly update and manage their preferred payment methods, enhancing user experience and loyalty
-
Business-to-business in-vehicle payments: Exploring future use cases for in-vehicle payments enhances the potential for B2B transactions, adding convenience for business customers and expanding IVECO’s service offerings
“Collaborating with J.P. Morgan Mobility Payments Solutions is creating more comfort. Why? Because they deliver the solution and have the expertise in appropriate corporate infrastructures and available licenses in individual markets.”
Hans Soentgerath
Head of Service Ecosystem, Iveco Group Financial Services
The results
The implementation of Mobility Payments Solutions allows the business to process seamless payments, including automated payouts for each sub-merchant. The solution from J.P. Morgan simplifies the management of funds, enabling IVECO CAPITAL to create a flexible payment hub model and achieve economies of scale.
Meringolo shared key benefits of the solution, including:
-
Negotiated pricing: The centralized IVECO PAY platform offers negotiated pricing to all subsidiaries, reducing costs by leveraging bulk purchasing power
-
Digital ecosystem: Enriching the digital ecosystem, IVECO PAY enables a modern and digital customer experience for managing payments
-
Improved reconciliation: Enhanced reconciliation, while still ensuring compliance with treasury requirements, leads to process efficiencies and accurate financial reporting
-
Scalability: With the payment hub, IVECO CAPITAL has built a scalable solution, ready to meet the evolving requirements of the mobility landscape, enabling new services development and ultimately new business models
By addressing customer needs and enhancing operational efficiency, IVECO CAPITAL’s payment hub, and its integration with the IVECO ON platform, exemplifies technological advancement and customer-centric innovation, earning it Highly Commended recognition in the 2024 Adam Smith Awards category for the Best Emerging Technology Solution.
To learn more, visit https://www.jpmorgan.com/payments/solutions/mobility-payments-solutions.
Disclaimer
*Products and services marketed above are provided by the J.P. Morgan Mobility Payments Solutions S.A.. Not all products and services available in all regions.
© 2025 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC. Deposits held in non-U.S. branches are not FDIC insured. Non-deposit products are not FDIC insured. The statements herein are confidential and proprietary and not intended to be legally binding. Products and services marketed above are provided by J. P. Morgan Mobility Payments Solutions S.A. J. P. Morgan Mobility Payments Solutions S.A. is licensed as an Electronic Money Institution in Luxembourg and supervised by the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg. Visit jpmorgan.com/disclosures/payments for further disclosures and disclaimers related to this content.
