Side note:

Bright music plays.

Text on screen:

Thriving in uncertain times.

Logos:
 - J.P. Morgan;
 - (and) Chase (with the Chase octagon symbol).

Text on screen:

Business resiliency and scaling for growth - How to stay nimble and innovate through uncertainty.
On screen:

A man with closely cropped dark hair and brown eyes begins a virtual interview. He wears a light blue dress shirt and dark blue suit jacket.

Text on screen:
Frederick Royall the Third, National Head of Diverse Businesses, JPMorgan Chase Commercial Banking.

Frederick Royal III:

The labor market always seems to be in flux. Ann, how have you found quality talent amid external pressures?

On screen:

Ann, a woman with long black hair and brown eyes, replies. She is wearing a black suit, paired with gold earrings and a necklace.

Text on screen:
Ann Ramakumaran, Founder and CEO, Ampcus.

Ann Ramakumaran:

We've always invested in people, process, infrastructure, and innovation to support growth. From a people standpoint of view, we've invested in our own in-house sourcing and recruiting team. We also participate in county-led recruiting initiatives. We collaborate with universities. From a retention perspective, our employee retention is as high as 92%. So a lot of our employees have also been referred to us by other employees of ours. And in addition, they've also been referred to us by our clients because for many of our clients, we continue to be the supplier of choice.

Logo:
Ampcus - Collaboration redefined.

Text on screen:
Recruiting techniques that work for Ampcus:
 - Employee referrals;
 - (and) Client referrals.

Ann Ramakumaran:

Those are some of the ways that we've been able to attract and retain talent.

Frederick Royal III:

How have you kept your employees engaged? What types of scaling opportunities are you offering to retain them?

Ann Ramakumaran:

Technology is changing rapidly. Hence it requires that all of our employees stay ahead of the game. We get them certified on newer technologies, we reimburse the certification fee, and a lot of our employees also have access to our in-house subject matter experts. That's where our employees do get a chance to learn and explore and innovate. So a lot of those investments made have really helped us to get to where we are today.

Frederick Royal III:

What's your approach to staffing through market downturns? And also, what about when you're scaling up?

Ann Ramakumaran:

Yeah, so from a downturn perspective, we're a little unique. We have a very diversified clientele list. If we talk about the banking, financial insurance sector customer base, we support 38 of the fortune hundred banking, financial insurance sector customers. If we talk about utility customers, healthcare, life sciences, pharmaceutical, federal agencies, state and local.

Logo:
Ampcus.

Text on screen:
Ampcus client list includes:
 - Businesses in the financial services, insurance, pharmaceutical, technology, telecommunications and other sectors;
 - Federal government agencies;
 - (and) State and local government agencies.

Ann Ramakumaran:

We have many customers across those industry segments and agencies that we support. So be it economic downturn, be it government shutdown, be it the pandemic, we've been able to mitigate that risk, if you may, and haven't really experienced a fall or a dip because we've focused on continuous recruiting and always looking out for some good talent to support our customers across industry segments. Scaling has never been an issue, ramp up has never been an issue. And that's why when customers come and award us contracts or bring in as one of the preferred suppliers, we continue to be one of the top performing suppliers and be awarded the supplier of the year. When if clients change the direction and put their projects on hold, we have our resources work at our innovation lab. Because innovation doesn't happen overnight; innovation comes at a cost.

Frederick Royal III:

Ann, thank you for sharing these insights and best practices. We appreciate it.

Ann Ramakumaran:

Thank you, Fred.

On screen:

Ann smiles slightly as the video concludes.

Side note:

Bright music plays.

Logos:
- J.P. Morgan;
 - (and) Chase (with the Chase octagon symbol).

Side note:

Legal disclosures:

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